Thank you very much for ordering our product. As the special nature of solar products, so please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your state, estimated delivery time is between 5 to 8 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Do you ship Internationally?
Most of our products are able to be shipped internationally. If you do not live in the US and would like a shipping quote, please contact us and we will prepare a custom quote for you. Please note that any additional import/export taxes and/or customs taxes will be at the expense of the customer (including Canada). Self2solar is not responsible for any import/export taxes relating to international shipping and is not responsible for any customs taxes or any other form of tax for an international shipment. There are certain restrictions on some products and those can only be shipped in the USA. Please send us an email at PrimeService@self2solar.com to check on if your product can be shipped to an international address.
Do you ship to Hawaii, Alaska, and Puerto Rico?
Most of our products are able to be shipped to HI, AK, and PR for free during the promotion time. This typically applies to our smaller items. However, there are certain restrictions on some larger products that will require an additional shipping charge post purchase. Please send us an email at PrimeService@self2solar.com to check on your shipping rate to these states to avoid possible restocking fees.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at primeservice@self2solar.com.
if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on Self2Solar, you are responsible for the cost of return shipping back to Self2Solar. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Self2Solar is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at primeservice@self2solar.com